![]() Google is keen to encourage healthcare organizations to adopt its services, and offers a standard Business Associate Agreement for all healthcare organizations subscribing to a business Workspace account. Therefore, before Google Voice could be used in conjunction with any protected health information, the covered entity must enter into a BAA with Google. ![]() HIPAA-covered entities would also need to receive satisfactory assurances that is the case, in the form of a HIPAA-compliant business associate agreement (BAA). Google would also need to ensure that any data stored on its servers are safeguarded to the standards demanded by HIPAA. There would need to be access and authentication controls, audit controls, integrity controls, and transmission security for messages sent through the service. That means the service must be covered by the conduit exemption rule – which was introduced when the HIPAA Omnibus Final Rule came into effect – or it must incorporate a range of controls and safeguards to meet the requirements of the HIPAA Security Rule.Īs with SMS, faxing, and email, Google Voice is not classed as a conduit which means that in order for Google Voice to be HIPAA compliant, the service would need to satisfy the requirements of the HIPAA Security Rule. In order for a service to be used in healthcare in conjunction with any protected health information (PHI) it must be possible to use it in a HIPAA compliant way. It is therefore unsurprising that many healthcare professionals would like to use the service at work, as well as for personal use. Google Voice is a popular and convenient telephony service that includes voicemail, voicemail transcription to text, the ability to send text messages free of charge, and many other useful features. Google Voice is a popular telephony service, but is Google Voice HIPAA compliant or can it be used in a HIPAA compliant way? Is it possible for healthcare organizations – or healthcare employees – to use the service without violating HIPAA Rules? Is Google Voice HIPAA Compliant?
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